Shipping & Returns

There is only one product we are selling right now—CENTIPEDE boards and cables. Those are sent USPS Priority Mail Flat Rate using their Medium Flat Rate Box. Current rate for domestic shipping is $10.20 and we don't charge for packing and handling. International shipping will be the exact USPS amount for that same box but it could not be calculated automatically when at the time an order is placed so it will be added to the total amount later when order ships. Sorry for inconvenience, we are working on automation but it will take time.

We do not have CENTIPEDE cables in stock. They are very expensive to build and everybody requires a cable of particular length. That is why all those cables are made to order. That means it might take a couple of days for your order to ship if it includes cables because we'll have to make them. We do have all the parts, materials and equipment to make those cables in house though so there is no delay in building them. We might get 3M to build a bunch of cables for us in the future if most of the requests were for a particular length or two (e.g. 3 and 6 ft.) They would not do single cables, especially of a custom length. Those we have to build ourself.

All warranty returns must be sent freight prepaid to KSI Labs, LLC and be accompanied by the original sales invoice or receipt. For faster warranty service please contact us to request a return authorization code. At the sole discretion of KSI Labs, LLC your product will be either repaired or replaced.

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